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Rent Consultation 2023/24 Part 2
The second part of our annual rent consultation newsletter is now available for you to read click the link here https://www.thenuehousing.co.uk/documents/view.php?documentID=1878 or on 'download file' below to view. Your views are very important to us. You can let us know what you think by completing the online survey here https://forms.office.com/e/SLQTPXwJKP , through the self-service app, by emailing rent@thenuehousing.co.uk or by calling 0141 550 3581Deadline for completion is 31 January 2023
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Gas Servicing and Maintenance Contractor
Our Gas Servicing and Maintenance Contractor – City Technical Services (CTS) are experiencing a high volume of calls in relation to no heating/hot water and boiler breakdowns due to the current drop in temperature. They have advised that they are continuing to take calls, talk through possible fixes on the phones and are working through the priority calls and will get to all tenants as soon as possible. This may be outwith normal timescales and office hours as they are working extended hours to attend as many callouts as possible.City Technical Services (CTS) have advised that the best way to prevent breakdowns & pipes freezing, which can lead to burst pipes is to leave the heating running between 16˚ -18˚ Degrees. This will help keep the property from becoming cold and prevent pipes from freezing.
Cost of Living Assistance
Please click on each of the images or the 'download file' button at the bottom of the page to read about assistance with the cost of living. Read more
Rent Consultation 2023/24 Part 1
Our annual rent consultation newsletter is now available for you to read click on 'download file' below to viewYour views are very important to us. You can let us know what you think by completing the online survey here https://forms.office.com/e/H7civpNywn , through the self-service app, by emailing rent@thenuehousing.co.uk or by calling 0141 550 3581
Read more
Week of Action in Cranhill planned, from Monday 28th November
Working closely with Thenue and another local housing provider, Glasgow City Council have a week of action planned in parts of Cranhill from Monday 28th November. During this week the council and various partner agencies plan to tackle dog fouling, clear weeds, cut back shrubbery on public land, sweep streets, repair street-lights, refresh road markings, tackle fly-tipping and remove graffiti. Read more
Our Handypersons Service – and its FREE
If you are over the age of 65 years or have a disability, you are eligible for our free service. Tasks like moving furniture, putting up curtains, re-fixing loose hinges, replacing a washer on a dripping tap, fitting a toilet seat – are just a few examples of the tasks they can carry out. The labour is free – you just need to provide the materials.Contact the service by:
Emailing - careandrepair@southside-ha.co.uk
Tel: 0141 433 2749
Website: Glasgow Care & Repair - Southside Housing Association (southside-ha.org)
Autumn Newsletter 2022
Our autumn newsletter is now ready for you to read. Just click on the download file button below. In this issue, you can read about our 3000th home, our AGM, our rent consultation and much more! Read more
Are you looking to swap your home with another tenant?
Are you looking to swap your home with another tenant? Do you need some help with this? Contact your Area Services Officer and we can look at options with you, including us providing temporary free membership of the national mutual exchange agency, Homeswapper - www.homeswapper.co.uk
Read our 2021/22 Charter Report
Each year we are required to complete an Annual Return on the Charter (ARC for Short) and submit this to the Scottish Housing Regulator. As a result of that it becomes our obligation to produce this report to enable tenants and others to see how we are performing against the Charter.This report summarises all of the statistics that the Scottish Housing Regulator publishes, we are able to compare our own performance with the Scottish average and our performance last year.
You can read the report by clicking on the download button below. We hope that this information is useful for you to benchmark our performance over time.
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Barry Allan Appointed Director of Finance
We are pleased to announce the appointment of our new Director of Finance, IT & Resources.Barry Allan has joined Thenue to complete the Senior Management Team.
In a career spanning more than 22 years in accounting, audit and housing, Barry brings a wealth of experience and knowledge to the role from within both the housing and private finance sectors.
Prior to joining us, Barry was the Finance & Corporate Services Manager at Edinburgh’s Muirhouse Housing Association, spending 6 years with the organisation, including over 12 months as Interim Chief Executive.
Our Chief Executive Gary Naylor said: “We are delighted that Barry has joined Thenue. He will be a great addition to our Senior Management Team and I look forward to his input into the business as a whole. Barry’s values align well with those of the organisation and our focus on our tenants during the current economic challenges.”
Barry said: “I am excited to have joined the team at Thenue. I am looking...
ENERGY PRICE GUARANTEE
Energy bills will be capped at £2,500 a year for a typical household from 1 October 2022 for the next two winters, Prime Minister Liz Truss has announced. A £400 energy rebate will also continue to be paid as planned from October. Here's MoneySavingExpert.com founder Martin Lewis' round-up. Read more
Glasgow City Council Refuse Strike Action Suspended
Although the strike action has been suspended, there will be a backlog of refuse to be collected so please dispose of your rubbish in the correct bins, as failure to do so may result in the refuse workers not uplifting them. Please contact the council with any questions, comments or complaints you have in relation to bin collections or any other council provided service.
Energy Advice
It was announced by Ofgem on Friday, that the energy default tariff change is coming into effect from the 1st of October, you may be worrying about not being able to pay your fuel bills.If you're on a default tariff (standard tariff) and paying by direct your annual bill could now reach £3,549 a year. Or if you're a prepayment customer, this could reach £3,608.
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** ATTENTION ALL THENUE HA GAMES VILLAGE RESIDENTS**
**LD2 UPGRAGE (FIRE DETECTION UPGRADE)** Read more
Ready to Start Saving Food?
The app Too Good To Go is the free app which allows you to purchase unsold food from top eateries at the end of service, to prevent it from being thrown away. This means you get high-quality food at a great price and do some good for the planet. Read more
Glasgow Life Summer Activities
Glasgow Life are offering a variety of activities this summer from reading activities in our libraries, opportunities to explore our museums, festivals and events to sports camps. Read more
Changes at Cranhill Service Centre
News about our Cranhill Service Centre based at the Scottish Veterans, 2 Bellrock CloseAs you will know we have been providing our services at the above venue for a number of years now. We would like to make you aware of a couple of changes to this service to commence Monday 13th June 2022.
We will be relocating our office from the ground level to the first floor – a lift is available should this be required.
To bring the service in line with our head office opening times, we will be there on the following times and dates every week.
Monday 10am – 12.30 Area Services
Tuesday 1.30pm – 4pm Financial Inclusion
Thurs 1.30pm – 4pm Area Services
We would like to thank you for your patience over the very difficult past couple of years and we will be happy to welcome you to our new office in the Scottish Veterans Centre.
Netherholm Service Centre
he Netherholm Service Centre re-opened for surgeries on Wednesday 1st June from 10am – 12:30pm and 1:30pm-4pmThe Area Services Staff are there each Wednesday and Income Maximisation/Financial Inclusion Staff each Thursday. Drop-in or call to make an appointment – numbers can be found on our website or call the main switchboard on 0141 5503581
Cost of Living Help From the UK Government – What You Need to Know
On May 26 the UK Government announced a substantial package of help in response to the so-called “cost of living crisis.” The aim is to relieve the pressure on household budgets – particularly as a result of soaring energy bills which are expected to rise once again in the autumn.This package of help affects EVERYONE so we have put together an easy to understand guide for Thenue tenants and factored owners to cut through the jargon. We will have more on this subject in our next Newsletter - due later this year where we will explain further all of the developments.
Meantime this is what is happening:
Every household will receive a £400 energy grant. THIS DOES NOT HAVE TO BE REPAID. Bill payers WILL NOT NEED to contact their energy company as the grant will be automatically applied to every household bill in October. Direct debit and credit users will have the money credited to their account, while those with pre-payment meters will have the money applied to their meter...
Spring Newsletter 2022
Our spring newsletter is now ready for you to read. Just click on the download file button below. In this issue, you can read about our new Chief Executive Gary Naylor, our new homes programme, the work of the Area Associations and much more! Read more
A Walk Down Memory Lane
Witsherface, the Citizens Theatre and Glasgow Open Door Project have produced a short film about the Barras with the help of some of our retirement housing tenants. Click the link below to see how things used to be!https://eu-west-1.protection.sophos.com/?d=youtube.com&u=aHR0cHM6Ly93d3cueW91dHViZS5jb20vd2F0Y2g_dj1wcTBoV2FsaU5Wcw==&i=NWYyNjlhNmI0NGQ5ODQwZTE4M2UyN2Iz&t=WU5NcUhHWDhlWlJNYjNTSG8wSVVBVjI3dFRBclpURkRteWxONGQ1Q04yUT0=&h=611faff9a6e9427f9c52fb890a5430df
Michael Byrne appointed as our Director of Community Housing Services
WE are pleased to announce the appointment of our new Director of Community Housing Services. Michael Byrne has been chosen for the role and will take up the post at the end of this month.Michael is well known in the housing sector having held a series of senior roles in recent years. In a career spanning more than 30 years in housing, Michael is a former Director of Housing at Tollcross Housing Association. After leaving that role in 2019, for three years he was Founder and Managing Director of ”Lived Experience Trauma Support Ltd – known as LETs – an organisation which is pivotal in helping to change workplace culture on mental health.
Prior to his Tollcross role Michael held management roles at Glasgow Housing Association and Barrhead Housing Association. Michael brings a strong customer focus to the role along with qualifications in both Housing & Urban Studies and Health & Social Care. Michael will fill the role vacated by incoming Chief Executive Gary Naylor...
There are no happy endings and endings are the saddest part. Death ends a life not a relationship.
Messages of condolences keep coming into us here at Thenue. We would like to share one in particular “I got to know her when I was on SHARE’s Executive Committee and really admired her enthusiasm and passion for achieving the best outcomes for local people. She recognised the importance of training and development for staff and committee members and was more than happy to share her wealth of experience with others. She was a formidable woman who will be greatly missed by her local community”.Charlotte’s funeral service will be held at Bridgeton St Francis-in-the-East, 26 Queen Mary St, Glasgow G40 3BB at 12:30pm on Friday 8 April.
If you are planning to attend, in line with Scottish Government changes made on 24 February 2022, all legal restrictions have been removed including the previous requirements to isolate and exemptions in relationship to attending a funeral. Consider taking a rapid LFD test before attending the funeral to help manage the risk to yourself and...
WITH SADNESS AND DIGNITY THENUE ANNOUNCE PASSING OF CHARLOTTE LEVY
We are deeply saddened to announce the passing of one of our stalwarts and long-standing former Board member Charlotte Levy.Charlotte, a well known and highly respected face in the voluntary housing movement in Scotland, was first elected to our Board of Management in September 1996. Read more
Our Close Cleaning Contractor is Re-branding from 1 April 2022
From 1st April 2022 our close cleaning contractor CSM will be known as Protec FM. The company will continue to operate as normal, with the same ownership, management team and frontline staff.
Smoke Detection - Changes in Legislation
As previously reported, changes in legislation relating to smoke detection in occupied properties came into force in February 2022. Where a tenant continually refuses to allow access for essential smoke detection or electrical testing works we may have to force access to the property to complete the works. It is essential that you respond to any communication from us requesting access to carry out work within your property. If you have any questions relating to smoke detection systems or electrical testing, you can contact the Property Services Team on 0141 550 9547/9507
Veteran's Centre - Cranhill
At the request of the Veteran’s Centre in Cranhill, Thenue staff are unfortunately currently unable to provide a service from hereWe will provide an update here as soon as we have a date for the service to resume.
Apologies for any inconvenience caused but staff are still available by phone and email and our office at 423 London Road is open Monday to Thursday 10am-4pm.
Thenue in Biggest Ever Energy Boost
We are stepping up our efforts to help YOU tackle the increasing costs of fuel bills. The commitment comes on the same day energy regulator OFGEM is expected to lift the “energy price cap” freeing fuel providers to send bills rocketing – especially gas.Worryingly, worst case predictions say bills could soar by 50 per cent in the spring.
Housing associations and housing co-operatives – in the true spirit of the movement – are leading the way with ways of helping tenants withstand unprecedented energy bill pressure. At our AGM last September Chief Executive Charles Turner warned of the ‘perfect storm’ approaching led by rising energy bills, changes to Universal Credit and an impending National Insurance rise expected in April.
Since 2018, we have been supporting tenants with energy advice and like so many housing providers we are ideally placed to empower tenants to understand their energy usage. Since November 2020 Julie Broadley, our Energy Advisor – a post ...