Paying Your Rent
There are many ways you can pay your rent as shown below:
By Direct debit
All Direct Debits are set up online and this can be done over the phone or in person. Payments can be set to weekly, fortnightly, four weekly or monthly frequencies to suit your individual circumstances. To set up a Direct Debit, please contact the Income Maximisation Team on 0141 550 3581 (option 2, then option 2).
By Telephone
Allpay has an automated service which allows you to make rent payments over the phone. To make an automated payment using your unique 19- digit PRN number from Allpay, please call 0141 550 3581 (option 2, option 1). You can also make a rent payment using your debit card by calling the team on 0141 550 3581 (option 2, then option 2).
By Debit Card at our office
You can come to our registered office at 423 London Road and use our chip and pin facility. All you require is a current debit card, and you can pay your rent at our reception. Please note that we do not accept cash.
Online Payments
You can login or register for online payments new.allpayments.net using your email address and 19-digit PRN number from Allpay. Once your account is set up, click on ‘Make a Bill Payment’.
Allpay Card
You can pay with either cash, card or cheque using your Allpay card at any Post Office or shop displaying the PAYzone or PAYpoint sign. Your card will be swiped to record the payment and you will be given a receipt. We recommend that you keep your receipt as proof of payment until this shows on your rent statement. If you pay by cheque, please allow at least three working days for the payment to reach us.
Bank Transfer
You can send payments to Thenue Housing, Bank of Scotland, Sort Code 80-83-44, Account Number 10029865. Please use your tenancy number as the payment reference to ensure this is correctly allocated to your rent account.
Income Maximisation Officers
You can find out who your Income Maximisation Officer is below:
| Income Maximisation Officer | Street |
|
Iain Thomson 0141 550 9566
|
Bridgeton Properties Albany St, Baltic St 130-147, Bridgeton Cross, Dalmarnock Rd, Dunn St 300, Greenhead St, Greenlodge Terrace, James St, Madras Pl, Madras St, Queen Mary St, Ruby St Calton Properties Abercromby St, Crownpoint Road, Millroad St (excl 5A & 5B), Tobago St Dalmarnock Properties Allan St, Baltic St 353, Birkwood St, Bogside St, Dalmarnock Rd, Gear Terrace, Irvine Court, Irvine St, Summerfield St, Woddrop St |
|
Julie MacDonald 0141 550 9562
|
Bridgeton Properties Acorn Court, Acorn St, Colbert St, Dale Path, Dale St 43-48, Dunn St 2-30, Franklin St, Kerr Drive, Kerr St, Landressy Place, Landressy St, MacKeith St, Main St, Megan St, Mill Crescent, Mill St, Muslin St (excl 56, 60, 64), Reid St (Even Numbers 2-120), Rumford St, Savoy St, Tullis St Scotstoun Westland Drive |
|
Sophie Netherway 0141 550 9513
|
Bridgeton Properties Fairbairn Path, Finnart St, Muslin St (56, 60 ,64), Reid Pl, Reid St (Odd Numbers 2-129) Blackhill Properties All Blackhill Area properties. Cranhill Properties All Cranhill Area properties. Baillieston Properties All Baillieston Area properties. |
|
Kevin MacGregor 0141 550 9515
|
Bridgeton Properties Dale St (103-110), Old Dalmarnock Rd, Supported Accommodation Calton Properties Abercromby Square, London Rd (278-304) (499-527) |
|
Nicky Ballantyne 0141 550 9511
|
Castlemilk Properties All Castlemilk Area properties. Dalmarnock Properties All properties within the Village. Auckland Wynd (even numbers) 82-92, Baltic Street 431-443, Brisbane Lane, Connal Street 2-14, Edinburgh Drive, Gold Coast Lane 18-33, Hamilton Gate 1-7, Kinnear Road, Lily Street 1-5, London Avenue (even numbers) 50-98, Perth Lane 1-8, Springfield Road (odd numbers) 125-139, Springfield Road (even numbers) 222-288, Sunnybank Street (odd numbers excl 35 & 37) 31-101, Victoria Loan |
|
Stacey Dineen 0141 550 9568
|
Calton Properties Bain Street, Chalmers Gate, Chalmers Court, Chalmers Street, Chalmers Place, Claythorn Avenue, Claythorn Circus, Claythorn Court, Claythorn Terrace, Drake St, Gallowgate, Green Close, Green Street, Green Wynd, Millroad Drive, Millroad Gardens, Millroad Street (Only 5A & 5B), Monteith Ct, Stevenson Street, Tobago Place & St (NB) Saltmarket Properties Lanark St, London Road 78-86, Monteith Row, Steel Street |
Allpay Payment Link
You can make a payment direct to Allpay by inputting your unique 19-digit PRN number and payment amount here: https://pay.allpay.net/thenue/recipient/create. If you require assistance with this information, please contact the team on 0141 550 3581 (option 2, then option 2). You can also download the new allpayments app from the Apple App Store or Google Play Store.
Thenue’s Customer Portal
You can use our customer portal to check your balance, report non-emergency repairs and pay your rent. You can register for the portal at https://thenue.myhome-portal.com/register using your tenancy number and contact information. To make a payment, you will also require your unique 19- digit PRN number from your Allpay card. If you require this information, please contact the team on 0141 550 3581 (option 2, then option 2).
By Post to our Registered Office
You can send a cheque made payable to Thenue Housing Association Ltd at 423 London Road, Glasgow, G40 1AG. Please write your name and address on the back of your cheque. Please note we do not accept cash.