Thenue is open - it’s just our London Road office that’s closed. Update at 24 March 2020
Last updated: 12.53pm, Tuesday 24th March 2020
The world is facing a major crisis in dealing with the Coronavirus Pandemic. So here at Thenue we are having to alter the way that we deliver our services. This is to ensure the health and safety of our customers and staff which is our top priority at all times.
From now until further notice, we are not able to accept callers to our office. Our staff will not be able to carry out home visits. This is because of the Government’s advice that the public need to maintain a distance from one another to help prevent the spread of the virus.
Manage your tenancy at the touch of a button, 24 hours a day, seven days a week! Do that through our mobile self-service app. Alternatively you can either e-mail or phone directly any of our staff. All our contact details are listed in the ‘about’ section of our web site under ‘our staff’. Unlike the app, they don’t work 24 hours a day, so please be patient. Please avoid posting letters to us in the meantime as it will take longer than normal for us to reply.
Unsure who at Thenue to contact? Then either phone 0141 550 3581 or e-mail admin@thenuehousing.co.uk
As of 24 March 2020, unfortunately we are required to move to completing reactive emergency repairs only. Any non-emergency jobs that have been reported will be logged and completed at a later date. All our contractors will carry out basic health and safety checks and where anyone is in self-isolation, protective clothing will be worn.
Should you have an emergency repair, Monday to Friday, 9am to 5pm please call 0141 550 9516. For emergency repairs outwith these hours please call either:-
• City Technical, (for gas boiler repairs only) on 0333 202 0708
or
• Mears on 0370 191 0001 for all other emergency repairs.
If you are in a tenant in the new housing at Monteith Row and Court, all the emergency contact details are in the handbook that you were given earlier this year.
If you normally come into our office to pay your rent, please view the alternative ways to pay. You can find this under Are you a tenant > tenant services > pay my rent.
Stay safe and take care.