Bumper Payday Close to £1.5M For Our Tenants

We can announce the huge extent of our efforts to help tenants claim money to which they are entitled. A remarkable £1.49 million has been obtained by our brilliant “Financial Inclusion Team” between April 2020 and March 2121. Despite all the challenges of working from home, the team still managed to offer a helping hand to you to obtain much-needed cash. The role played by the Financial Inclusion Team has been thrown sharply into focus as a result of the health emergency.

This week our Chief Executive Charles Turner praised the efforts of staff saying they had gone the “extra mile” to offer a much-needed helping hand. Charles said: “This remarkable figure – which is an increase on last year – reflects the sheer effort of our staff to help people at a time of unprecedented need. It almost exactly covers the first turbulent 12 months of the pandemic. We are immensely grateful for their skill, enthusiasm and hard work in delivering this massive boost for our customers proving that it really does pay to get good advice.”

The pandemic – which has thrown so many lives into chaos –prompted more people to seek out the free service from ourselves.
Job losses, furlough, reduced working hours – all of which contributed to reduced income – were cited as reasons for seeking out help.
Examples include energy advice encouraging tenants to switch to cheaper tariffs, assistance on making claims for State benefits which many were unaware they were entitled to plus general help on welfare rights.